Returns & Exchanges

30-Day After-Sales Policy

Within 30 days of receipt, if the product has a confirmed manufacturing quality issue, you may apply for a refund or exchange. Returned items must include the original complete packaging and all accessories. Issues caused by improper storage, human damage, individual pet intolerance, or customer preference are not eligible for free returns or exchanges.

How to Return

  1. Contact our customer service by email to initiate a return or exchange request and obtain a return authorization number.
  2. Pack the items carefully, keeping the original packaging and all accessories.
  3. Clearly write the return authorization number and order number inside the package.
  4. Ship the package back according to the instructions provided by customer service.
  5. After our warehouse receives and inspects the returned items, the refund will be processed within 3–5 business days.

Exchanges

If you need to exchange a product for a different specification, please follow the return process above and note the item details you wish to receive. Once we receive and inspect the returned goods, we will arrange shipment of the replacement product.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged: opened pet products, supplements, test kits, OEM private-label customized products, clearance or special-offer items, and used consumables. If you are unsure whether your item qualifies for return, please contact customer service for confirmation before shipping it back.