Frequently Asked Questions

Find answers to common questions about our products, shipping, and policies.

How long will my order take to arrive?

Standard shipping takes 10-25 business days. Express shipping takes 5-10 business days. Delivery time depends on the destination country and local customs clearance.

Do you ship to my country?

We ship to most countries worldwide. If your country is not available at checkout, please contact our support team.

Who is responsible for customs duties & import taxes?

Import duties, VAT and customs fees are borne by the buyer. These charges are collected by your local customs and are not included in our product price or shipping cost.

Can I return or exchange products?

Defective items caused by production quality issues can be returned or replaced within 30 days after receipt. Damages caused by improper use are not covered. Due to international logistics rules, we do not offer free returns for customer-side reasons.

What is your warranty period?

Pet health products & test kits have a shelf life of 12-24 months. For defective goods, please provide photos/videos within 30 days of receiving the goods for after-sales support.

Are your products safe for pets?

All products pass safety testing. Our pet supplements comply with international feed standards. Please follow the usage instructions according to your pet’s weight and age.

Do you support OEM / ODM custom service?

Yes. We provide private-label customization including formula, logo, and packaging. Please contact us for MOQ and quotation.

What is your minimum order quantity (MOQ)?

Retail orders have no high MOQ. For OEM private-label orders, MOQ depends on the product. Feel free to send us an inquiry.

My package is delayed or lost. What should I do?

Please contact our customer service with your order number. We will track the shipment for you.

Still have questions?

We are here to help. Reach out and we will get back to you within 24 hours.